Our Philosophy & Values

The Best Relationships are Based on Trust - Our Philosophy

We aim to provide you with exceptional service, value for money and to give your furry family the best veterinary care possible.

Here at Happy Paws we believe that the best relationships are based on honesty and trust.

We want you and your fur babies to have confidence in your entire veterinary team! You and your pet will be treated the way we ourselves would like to be treated. We will strive to provide you with exceptional service and give your furry family the best veterinary care possible so that they can enjoy their life to the fullest.

Our aim is to be your local, friendly, family vet. A place where you get to know each of us by name, where you recognize all the faces and where we get to know you the same way!

We pride ourselves on offering the highest standard of care for your pet. This means that we will always recommend and offer what we feel is the gold standard of treatment for your fur baby.

However, we also understand that sometimes this option may not always be financially viable for everyone and we will work with you to come up with a diagnostic and /or treatment plan that suits you and your pet.

To book a consultation or to chat with our team, please contact Happy Paws today.

Our Values - What we forever do and What we never do

WE FOREVER...

Provide only the best for your pet

Provide access to leading technology and diagnostic capabilities.

Care about your family

Treat your pet as your family and ours!

Seek and solve

Identify and solve problems.

Are here for you

Make ourselves available and strive to accommodate you and your needs.

Make our kitty-cats comfortable

Recognise that your cat needs a specialised and comfortable consultation room.

Welcome with snacks and scratches!

Greet your four-legged friend with a cuddle and a treat. And even the humans can enjoy a hot beverage.

Go above and beyond

Go above and beyond to help achieve the desired outcome.

Always smell pretty

Provide fresh, clean, and hygienic hospital facilities.

WE NEVER...

Compromise on quality or care

We will always offer gold standard care for your pets.

Rush your appointments

Our standard consultation run for 30 minutes.

Leave them without cuddles while in our care

We are quality over quantity. Our nurse to patient ratio is higher than average to provide bespoke care to your furbabies.

Stop looking for the answer

Our pets can't talk to us, so we will utilise a range of diagnostics and work with other veterinary professionals and specialists to ensure we have all bases covered.

Stop learning and developing our skills

Every Happy Paws team member undergoes continuous personal and professional development to ensure we can be the best we can be for you and your pets.

Make our clients feel judged

Although we always offer gold standard treatment and care, we understand this may not be available for everyone and we will work with you to achieve positive outcomes for your pet. We get it - quality veterinary services and care is expensive. We'll work with you to achieve positive outcomes for your pet no matter for financial situation.

Keep you in the dark

We believe in telling it how it is. This means you will always receive open, honest communication from us and no surprises when your pet goes home.

The Happy Paws Furry Family.

Cuteness in the clinic!

Blue

Bella

Bentley

Paul

Coby

Happy Paws Happy Clients

The staff at happy paws goes above and beyond with gold star service , my little Pomeranian had surgery and they made sure to keep me updated with photos of him and his well-being , Thankyou x

The girls in Happy Paws are amazing ! I took my fur baby Pongo and I would not go anywhere else. The amazing care they put in , the clinic is beautiful and calming. Their customer service is 11 out of 10 . The vet really took her time and made Pongo feel calm and relaxed. I also got a follow up call just to check on him. I couldn’t recommend them more !

The whole team at Happy Paws Veterinary Clinic are just amazing. Especially Tay at the front counter, bubbly, professional and full of energy. This is exactly the place you want to be taking your furry friends. My wife and I only just got a new puppy a week again and the team have been beyond helpful in ensuring our journey is smooth and stress free for first time puppy parents. This will be our vet for life. 11/10.

5* is not enough. Dr Tiana has been incredible through our tough journey. She goes above and beyond. She has taken the time to explain all our options, she listens to us, she genuinely cares. The whole team genuinely care.

Amazing service ! Very attentive staff I would definitely recommend this clinic 🫶

The staff are so cheerful and friendly. Tiana was so helpful when consulting about my girls broken toe. It was never a problem for her to call back for further talks on the prognosis of having a successful operation. I'm pleased I decided to choose Happy Paws for my puppies future well being.

We could not have had better care and attention during our consult with our sick fur baby..Dt Tiana so caring and front counter awesome. Thank you so much!

Very friendly. My dog loves them too!

I like Dr Emma and I cried a little bit when she stuck that big needle in me but she then gave me a bid cuddle. Everyone is so nice at Happy Paws I even sat still for my photo. Will get my hair done next time Love from Molly

So extremely happy with this vet. The vet came out and sat with my dog in the waiting room and bonded with her before her consult and my dog loved going there and loved the attention. The staff are so kind and caring and just go beyond in service.

Great practice and amazing staff who actually care and spend time giving your pet a good check over. We left happy knowing our cat has been given a good thorough check over.

Happy Paws is the best vet on the coast! My cat Eddie has been going there since he was a little and even though he seems to have meltdowns every now and then, the whole staff makes us feel welcome and comfortable! Professional vets & nurses and Tay from the front desk is an absolute superstar!

The team here is amazing, and went above and beyond to help our little kitty recover back to health. Their level of customer service and care is above any other experience I've had with local vets before, and they even called on specialist advisors to ensure a correct diagnosis. All of the staff who were involved were professional, highly knowledgeable, listened to our concerns and explained everything to us in really simple terms. They checked in a number of times afterwards to ensure the recovery and medications were all going okay. I would recommend their services 100%.

We took our 12weeks old puppy for the first time. Very informative and friendly. Look forward to coming back for a booster shot in couple of weeks.

My first time at Happy Paws. From the moment I walked in I felt welcomed with my 2 dachshunds. My vet Jess took things slowly and took the time to engage with my girls as my older one was a bit nervous. Jess listened to what I had to say and I felt very comfortable and valued. I cannot fault the service. It is now my go to vet

So impressed after our visit to Happy paws! All staff were super friendly and helpful with my very excited and nervous dog! Jess the Vet was very thorough and patient with my dog! So glad I came to this clinic after being left unimpressed with the previous vets I was going too! happy paws is fabulous

We had to to take our dog Honey to Happy Paws last minute due to our regular vets unable to see us. Happy Paws exceeded all expectations and provided care to the highest standard and made both myself and Honey comfortable. They were caring, attentive and proactive in providing the best possible care to make sure Honey was better. I would recommend Happy Paws to anyone looking for an emergency visit or regular consultations. Massive thanks to the team who helped Honey bounce back. Special shout out to Vet Em and the team.

The team at Happy Paws are awesome. They squeezed us in for a last minute appointment… we’re super thorough and informative, and did all of the work to source Winston’s (my dog) medical history! Thank you Vanessa and Tay!

Happy Paws Vet

At Happy Paws Veterinary Clinic Gold Coast, we treat your pets like the valued family members they are. We deliver exceptional service, value for money and the best veterinary care possible for your furry family.

Find out more.